Case Study

How HVAC Pro Sales went from one sales channel to three — with the same two people

How HVAC Pro Sales went from one sales channel to three — with the same two people

How HVAC Pro Sales went from one sales channel to three — with the same two people

How HVAC Pro Sales went from one sales channel to three — with the same two people

HVAC Pro Sales is a two-person HVAC and refrigeration parts distributor in Doral, Florida, with a catalog of more than 4,000 SKUs. Every product used to be uploaded to their BigCommerce store by hand — and that store was the only place they sold. LogAutomate rebuilt how their product data moves: enter an item once, and it lands on the store, Amazon, and eBay together. They now sell on three channels with the same two people.

HVAC Pro Sales is a two-person HVAC and refrigeration parts distributor in Doral, Florida, with a catalog of more than 4,000 SKUs. Every product used to be uploaded to their BigCommerce store by hand — and that store was the only place they sold. LogAutomate rebuilt how their product data moves: enter an item once, and it lands on the store, Amazon, and eBay together. They now sell on three channels with the same two people.

HVAC & refrigeration parts distribution · 2-person team, 4,000+ SKUs · Distributor Ops System

1 → 3

Live sales channels

BigCommerce only → BigCommerce + Amazon + eBay

Once

Each product is entered one time

Hand-keyed per listing → one entry publishes everywhere

0

New hires needed to run three channels

Same 2-person team, before and after

The client

Who is HVAC Pro Sales?

Who is HVAC Pro Sales?

Who is HVAC Pro Sales?

HVAC Pro Sales supplies OEM HVAC parts, complete systems, commercial ice machines, professional tools, and MRO industrial supplies to contractors, facility managers, businesses, and homeowners across the United States, out of Doral, Florida. Two people run the entire operation: a catalog of more than 4,000 SKUs, incoming quote requests, and order fulfillment. They sell on their own BigCommerce store, on Amazon, and on eBay.

HVAC Pro Sales supplies OEM HVAC parts, complete systems, commercial ice machines, professional tools, and MRO industrial supplies to contractors, facility managers, businesses, and homeowners across the United States, out of Doral, Florida. Two people run the entire operation: a catalog of more than 4,000 SKUs, incoming quote requests, and order fulfillment. They sell on their own BigCommerce store, on Amazon, and on eBay.

What happens when two people have to list 4,000 products by hand?

What happens when two people have to list 4,000 products by hand?

What happens when two people have to list 4,000 products by hand?

The catalog stays trapped in one place. HVAC Pro Sales sold only on their BigCommerce store, and every product — more than 4,000 of them — was uploaded manually. New items, price changes, and stock updates were all hand-keyed. With two people also covering sourcing, quotes, and shipping, there was no capacity left to maintain the same catalog anywhere else.

The catalog stays trapped in one place. HVAC Pro Sales sold only on their BigCommerce store, and every product — more than 4,000 of them — was uploaded manually. New items, price changes, and stock updates were all hand-keyed. With two people also covering sourcing, quotes, and shipping, there was no capacity left to maintain the same catalog anywhere else.

That was the real cost: the channels they weren’t on. Contractors and facility buyers search Amazon and eBay before they search anywhere else, but HVAC Pro Sales had no listings there. Not because the demand wasn’t real — because keeping 4,000+ SKUs accurate in two more storefronts, by hand, was out of reach for a team of two. Growth was capped not by what they sold, but by how their product data moved.

That was the real cost: the channels they weren’t on. Contractors and facility buyers search Amazon and eBay before they search anywhere else, but HVAC Pro Sales had no listings there. Not because the demand wasn’t real — because keeping 4,000+ SKUs accurate in two more storefronts, by hand, was out of reach for a team of two. Growth was capped not by what they sold, but by how their product data moved.

What did LogAutomate build?

What did LogAutomate build?

What did LogAutomate build?

LogAutomate made one place the source of truth for the whole catalog. Product data now lives in a central hub. Enter an item once — description, price, stock — and it publishes to the BigCommerce store, Amazon, and eBay together. When something sells on any channel, the count adjusts everywhere, so the same unit doesn’t get sold twice. Quote requests turn into orders without re-typing.

LogAutomate made one place the source of truth for the whole catalog. Product data now lives in a central hub. Enter an item once — description, price, stock — and it publishes to the BigCommerce store, Amazon, and eBay together. When something sells on any channel, the count adjusts everywhere, so the same unit doesn’t get sold twice. Quote requests turn into orders without re-typing.

1

One entry point. A product is added or edited in the central hub — not in three separate storefronts.

2

It publishes to every channel. That single entry pushes the listing to BigCommerce, Amazon, and eBay, so the catalog stays identical across all three.

3

Stock stays in sync on its own. A sale on one channel lowers the available count on the others.

4

Quote requests become orders. RFQ emails are picked up and converted into orders without anyone re-keying them.

Nothing was replaced. The BigCommerce store stayed exactly where it was — the build connected it to two new channels and put one hub in front of all three.

What changed after launch?

What changed after launch?

What changed after launch?

HVAC Pro Sales went from selling in one place to selling in three, with no change in headcount. Product data is entered once instead of listing-by-listing. Stock counts stay aligned across the store, Amazon, and eBay on their own, and quote requests flow into orders without manual re-keying. The catalog stopped being the ceiling on where they could sell.

HVAC Pro Sales went from selling in one place to selling in three, with no change in headcount. Product data is entered once instead of listing-by-listing. Stock counts stay aligned across the store, Amazon, and eBay on their own, and quote requests flow into orders without manual re-keying. The catalog stopped being the ceiling on where they could sell.

What changed

Before

After

Live sales channels

1 — BigCommerce only

3 — BigCommerce, Amazon, eBay

Listing a product

Hand-keyed into the store, one listing at a time

Entered once in the hub, published to all three channels

Stock counts across channels

N/A — nothing to keep in sync, because there was only one channel

Adjust across all three channels when a sale lands

Quote requests (RFQs)

Handled by hand

Picked up and converted to orders without re-keying

Team size

2 people

2 people

This was a Distributor Ops System build. Connecting a distributor’s catalog, sales channels, stock counts, and quote intake into one operational flow is exactly what the Distributor Ops System covers.

LogAutomate’s nine services are productized in three tiers each, running from $600 to $35,000 — you know the scope and the price before work starts.

Not sure where your own operation is losing time? Every engagement can start with a paid Operations Audit — the fee credits toward your build.

Common questions

Questions distributors ask about this

Questions distributors ask about this

Questions distributors ask about this

How long does a build like this take?

It depends on two things: how many channels are being connected and how clean the existing product data is. A 4,000+ SKU catalog takes real preparation before anything gets published. The Operations Audit that opens every engagement produces a concrete timeline for your specific operation, so you know the schedule before the build starts.

What does a build like this cost?

This mapped to LogAutomate’s Distributor Ops System. All nine services are productized in three fixed tiers — Lean, Standard, and Comprehensive — running from $600 to $35,000 across the catalog, so pricing is known before work begins. The paid Operations Audit that can open any engagement credits fully toward the implementation.

Will this work with my current stack?

Most likely, yes. HVAC Pro Sales was on BigCommerce with product data maintained by hand, and the work connected that store to Amazon and eBay through one hub. LogAutomate builds around the tools you already run — your store platform, marketplaces, accounting system, and spreadsheets — rather than moving you onto new software.

Do I need to migrate off my store or re-platform?

No. HVAC Pro Sales stayed on BigCommerce the entire time — nothing was ripped out or replaced. The work made their existing store the anchor and connected new channels to it. You keep your store, your accounting system, and your data where they are. The build connects them; it doesn’t relocate them.

Can two people really run three sales channels?

That’s what this build proves. HVAC Pro Sales runs their store, Amazon, and eBay with the same two-person team they had when they sold in one place. Products are entered once and published everywhere, and stock counts stay aligned on their own — so adding channels didn’t require adding people.

What if my product data is messy?

That’s the normal starting condition, not a disqualifier. Cleaning and standardizing the catalog is usually the first stage of a build like this — a listing can’t publish to three channels until the underlying record is right once. The Operations Audit surfaces data problems up front, so nothing derails the build midway.

Same problem in your operation?

Same problem in your operation?

Same problem in your operation?

If you’re keying the same products into every channel by hand — or stuck on one channel because you can’t maintain more — that’s a fixable operation, not a permanent constraint.

If you’re keying the same products into every channel by hand — or stuck on one channel because you can’t maintain more — that’s a fixable operation, not a permanent constraint.

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