What this solves
Customers email asking "where's my order?" and you go digging for a tracking number. Labels get bought one at a time across carrier websites. Returns turn into a mess of back-and-forth. We handle tracking, labels, and returns automatically, so customers stay informed and you stop playing shipping support.
Labels print themselves
Automated label generation off your orders — no more keying in addresses or copy-pasting tracking numbers. Your main carriers, integrated and running.
Customers know where their order is
Tracking captured per shipment with automatic notifications when the order ships and when it's delivered. Customers stop emailing to ask.
Smarter shipping at the next tier
The Comprehensive tier adds multi-carrier rate selection per shipment, delivery-exception alerts when packages get stuck, and a shipments dashboard.
We use multiple carriers depending on the order. Does one system handle all of them?
Yes — the Comprehensive tier handles multi-carrier setups natively, with rate shopping at the order level (cheapest, fastest, or rule-based by customer/region). The Standard tier covers your primary 1-2 carriers. We integrate with major carrier APIs (UPS, FedEx, USPS, DHL, regional carriers) so labels and tracking flow through the system regardless of who's shipping.
What happens when a package is lost, delayed, or damaged?
The Standard tier flags tracking exceptions automatically — packages stuck in transit, delivery failures, address corrections needed — so you act before the customer complains. The Comprehensive tier adds delivery-exception alerts with auto-routing to whoever handles claims. You see problems early, not after a customer email lands.
Do we save money on shipping with this?
The Comprehensive tier shops rates across your carriers per shipment and picks the cheapest (or fastest, by your rule). Most distributors using a single default carrier see 8-15% savings on shipping spend once rate-shopping runs. The Standard tier doesn't optimize rates but consolidates the workflow — savings come from labor, not shipping costs.
How do customers know when their order ships and where it is?
Tracking notifications go out automatically when labels are generated and when delivery status changes. The Standard tier includes ship-confirmation emails with tracking links. The Comprehensive tier adds proactive updates (out for delivery, delivered, exception alerts) and a self-serve tracking page customers can check without contacting you.
After the build
Once labels and tracking are running, you own it. We document the carrier connections, walk your team through any operational changes, and stay available for the first 30 days. The Lean and Standard tiers close here; the Comprehensive tier extends support through multi-carrier rate optimization and exception alert tuning. After the support window, shipping runs in the background — with a clear path to optimize rates and alerts later.
