What this solves
Customers email asking "where's my order?" and you go digging for a tracking number. Labels get bought one at a time across carrier websites. Returns turn into a mess of back-and-forth. We handle tracking, labels, and returns automatically, so customers stay informed and you stop playing shipping support.
We use multiple carriers depending on the order. Does one system handle all of them?
Yes — the Comprehensive tier handles multi-carrier setups natively, with rate shopping at the order level (cheapest, fastest, or rule-based by customer/region). The Standard tier covers your primary 1-2 carriers. We integrate with major carrier APIs (UPS, FedEx, USPS, DHL, regional carriers) so labels and tracking flow through the system regardless of who's shipping.
What happens when a package is lost, delayed, or damaged?
The Standard tier flags tracking exceptions automatically — packages stuck in transit, delivery failures, address corrections needed — so you act before the customer complains. The Comprehensive tier adds delivery-exception alerts with auto-routing to whoever handles claims. You see problems early, not after a customer email lands.
We do international shipping with customs forms. Is that handled?
Yes. Commercial invoices, customs declarations, and HS codes generate automatically from your product data. The system pulls the right form for each carrier and destination country, so international shipments don't require manual paperwork lookup. We handle the documentation; you handle the relationships.
How do customers know when their order ships and where it is?
Tracking notifications go out automatically when labels are generated and when delivery status changes. The Standard tier includes ship-confirmation emails with tracking links. The Comprehensive tier adds proactive updates (out for delivery, delivered, exception alerts) and a self-serve tracking page customers can check without contacting you.
